Company Complaints
If you’re not 100% happy with the service at Origin Finance, we’d love the opportunity to put that right and ensure our service is improved moving forward.
We pride ourselves on giving our customers the best possible service, at Origin Finance. Occasionally, things don’t go to plan and when that happens, it is important that our customers and partners to tell us about their complaint.
To Make a Complaint
Call Us
Call us on 01604 926 226. We are available from 8.30am to 5pm Monday to Thursday, 8.30am to 4pm Friday (please note that we are closed on all UK public and bank holidays).
Email Us
Email us at customerservices@originfinance.co.uk
Write To
The Complaints Department, Origin Finance, The Crabtree, Quinton Green Business Park, Quinton Green, Northamptonshire, NN7 2EG
How long will it take?
Origin will attempt to resolve your complaint within three business days. If your complaint can’t be resolved within that time, we will contact you to acknowledge your complaint and tell you about the steps we are taking to resolve it. Origin will contact you as needed until your complaint has been resolved.
If we are unable to assist with your complaint you can contact AFS directly at: https://afsuk.com/afs-compliance/contact/complaints-procedure/
If we haven’t issued our response within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. Contact details for the Financial Ombudsman Service:
Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR